Cancellation & Refund Policy – The Magic Mailbox Club

At The Magic Mailbox Club, we’re committed to delivering a magical letter-writing experience for elementary aged school children. We take pride in delivering the best product possible.

1. Subscription Refunds

• All subscriptions are billed in advance.

• Refunds are available only if requested within 3 of your initial purchase and before your Welcome Kit ships. After that it becomes a cancellation with no refunds.

• After letters have been mailed, we will not provide refunds for that billing cycle.

2. Cancellation Before Renewal

• Memberships may be canceled at any time. Cancellation will take effect at the end of the current billing period, and no future charges will occur.

• Memberships are month to month and must be cancelled in order for services to end. A simple email with your information will begin the process.

• Once a renewal has been processed, refunds cannot be issued, but your subscription will be set to end at the next billing cycle.

3. Damaged or Missing Letters

• If a letter or welcome kit arrives damaged, or if it does not arrive at all, email us at support@magicmailboxclub.com within 7 days.

• We will gladly send a replacement at no additional cost.

  We appreciate your support and understanding—our goal is always to keep the magic alive in every mailbox!