Refund Policy – The Magic Mailbox Club

At The Magic Mailbox Club, we’re committed to delivering a magical letter-writing experience for kids. If you are unsatisfied with your subscription, please review our refund policy below:

1. Subscription Refunds

• All subscriptions are billed in advance.

• Refunds are available only if requested within 14 days of your initial purchase and before your first letter ships.

• After letters have been mailed, we cannot provide refunds for that billing cycle.

2. Cancellation Before Renewal

• To avoid being charged for the next billing cycle, you must email support@magicmailboxclub.com at least 30 days prior to renewal.

• Once a renewal has processed, refunds cannot be issued, but your subscription can be set to end at the next cycle.

3. Damaged or Missing Letters

• If a letter or welcome kit arrives damaged, or if it does not arrive at all, email us at support@magicmailboxclub.com within 7 days.

• We will gladly send a replacement at no additional cost.

4. How to Request a Refund

• Send your refund request to support@magicmailboxclub.com with your order details.

• We’ll review your request and respond within 3 business days.

We appreciate your support and understanding—our goal is always to keep the magic alive in every mailbox!